If you want to move the installation of your Single-User/Single-Machine License to a different computer, you need to follow this uninstallation/reset protocol.
Do not uninstall BayesiaLab using the standard uninstall methods.
Do not reformat or repartition your local drive, install a new operating system, or recycle your computer before performing this uninstallation/reset protocol.
Failure to adhere to this protocol may permanently disable your license.
You need to be able to use your computer with Administrator rights.
On Windows computers, select "Run as administrator" for Windows users
Run the BayesiaLab Uninstallation program: Windows: \Program Files\Bayesia\unins000.exe
macOS: Applications/BayesiaLab/Uninstall.command
Select Yes when prompted to remove the activation key.
If you do have an Internet connection, select "Automatic process" and click OK to uninstall BayesiaLab.
This will automatically send the Uninstallation Key to the Bayesia License Server and remove the BayesiaLab license from your current computer.
Upon completing this process, your Single-User/Single-Machine License can be installed and activated on a different computer using your original credentials.
If you do not have an Internet connection, check the Manual process and click OK to uninstall the program and immediately obtain your Uninstallation Key on the screen.
Copy the Uninstallation Key (highlighted in red) from the uninstallation window.
You need to formally submit this Uninstallation Key to Bayesia, which can be done in two ways:
Go to a computer with an Internet connection and open https://bls1.bayesia.com/uninstall in a browser.
Enter or paste the Uninstallation Key into the License Uninstallation form.
Click Uninstall
Alternatively, you can submit your Uninstallation Key to Bayesia by emailing support@bayesialab.com
Once the Bayesia License Server receives the Uninstallation Key, your Single-User/Single-Machine License can be installed on a different computer using your original credentials.
By default, you can uninstall and then reinstall BayesiaLab no more than twice a year. Please contact us if you require additional resets.